Terms & Conditions
Welcome to William Will preparation and storage website. We believe in putting your family and loved ones first and that one important way to do that is by planning for them if anything happens to you. We want to be a site you can trust to take care of your Will preparation and storage needs and will give you the information and support you need to get this very important task done. Our goal is to make this process as easy as possible, flexible to your needs and cost effective. To know a little bit more about the journey that led to the creation of this website you can read it here: The Story of William.
So here we are. You’ve come to our Website to write and store (or think about writing) your Will. So these Terms and Conditions are important to you so that you understand how we work. By visiting and using our site, you are automatically agreeing to follow our rules. There are also rules here that we have to follow in order to make sure we are fulfilling our promises to you and to ourselves as best we can.
Who we are:
- Our Website is run by William Financial Ltd with a company registration number of 10179082 and our registered address at William Financial Ltd, Argent House, 5 Goldington Road, Bedford, United Kingdom, MK40 3JY.
- We are a Website that provides a straightforward and cost effective way to write your own Will and, if you choose, store with us in a safe and secure place.
- Our Website was created with the help of the very knowledgeable people at Cornerstone Wills. They have devoted their business to knowing everything there is to know about drafting Wills in England and Wales and they have ensured that the Wills created with our website are legally compliant.
- We are here to assist with Wills drafting and storage for people in England and Wales only.
Who we are not:
- We believe it is important for you to know who we are and also, who we are not. We are not solicitors. We are not a law firm. We are not regulated by the SRA (the regulator for solicitors in England and Wales).
- We are not a financial service provider registered with the Financial Conduct Authority (FCA) and therefore cannot, and do not provide financial advice.
- Why is this important? Because we want to make sure that you do not have the wrong impression of us. You do not have to be a solicitor in England and Wales to write a Will (or create a website tool for people to write them themselves). However, we are not a replacement for legal advice and there are definitely times when seeing a solicitor about your estate planning is advisable. If your estate plan is fairly straightforward then this is a great site for you to use to write your Will. But if it is complicated and you have a lot of questions then we recommend you seek the advice of either a professional Will writing service such as Cornerstone Wills, or a specialist solicitor.
How it works:
- There are two main parts to our Website services;
- The drafting and execution of your Will
- The safe, secure storage of your Will until it is needed
- Writing and execution of your Will
- You will have to register during the creation of your Will. This is pretty much like registering on most Websites. However, if you have any problems with our processes please let us know so we can improve.
- After providing your email address you will be able to start the drafting process. You will be prompted as you go to fill in information that will be used to create your Will.
- You will be able to revisit any section of the drafting form in order to check for accuracy, catch typos or see if there is anything you forgot.
- When you have finished that process and you are ready to proceed you will be given three options:
- Will only
- Will and Storage
- Will, Storage and registration with the National Wills Register
You will be shown the price of each option before you choose.
- Once you have paid for your chosen option, you will be given instructions on how to formally execute your Will and, if you have chosen the ‘Will and Storage’ option, how to send the Will to us for storage.
- Storage of your Will
- If you have chosen the Will and Storage option you will be given information after completing the draft of your Will on how to formally execute and send your Will for storage.
- If we receive your Will and it is not properly executed, we will notify you of the error and send you feedback on what needs to be changed. You will then need to download another copy of your Will from your account, make any necessary changes, execute and resend to us. The improperly executed copy will be destroyed for your safety and to avoid any potential confusion of multiple versions in the future.
- If we do not receive an executed Will from you within a reasonable amount of time after you have received your draft we will send you a gentle reminder by email. We will continue to send you regular reminders until we receive the Will. (We know you have paid for this service and want to make sure you take advantage of it).
- Your Will is stored in a secure, fire and flood proof facility, located within the UK. At no time will your stored Will be moved outside of the UK, unless you specifically request it.
- Your Will is stored with us for as long as you maintain an active storage account, including keeping annual storage fees up to date, or until you request your Will be returned or destroyed.
- We use the secure payment services of Stripe. For full information about their Terms and Conditions please click here.
- If you are choosing the ‘Will Only’ package you will be charged a one-off fee when you select this option. No further charges will apply.
- If you are choosing the ‘Will, Storage and Registration’ package you will be charged a one-off fee for the Will writing and an annual fee for secure, safe storage of your Will. The term of the storage option is on a rolling, annually renewing basis. Your first year term will begin 14 days after you have been sent your draft Will for execution. That gives you time to get the Will properly signed, witnessed and returned to us before your storage costs begin. If we don’t receive your Will after 14 days your term still begins to run but we will send you a gentle reminder that it has so you don’t forget that we are here for you.
- If you are on the annual storage plan, you will be sent a reminder email once a year before your automatic renewal date to let you know to expect your annual renewal charge. If your payment is not set up for automatic payment and we do not receive a payment by your renewal date you will receive a non-payment notice 7 days after the date the payment was due. Another will be sent 14 days after the payment was due if it remains unpaid. And because we take the storage of your Will very seriously and do not want you to lose out on this benefit without giving you a really good chance to keep your service up to date we will send a final notice 28 days after your payment due date if payment has still not been received. If, after all of these notices, we do not receive payment within 14 days of the final notice (28 days after due date), then your account will be closed and the stored Will destroyed according to best practices governed by the Data Protection Act 1998. We may retain an electronic copy of your draft Will for a longer period, but no longer than is necessary to comply with our duties under the Data Protection Act 1998.
- If you have chosen the ‘Will Only’ option most of this section does not apply to you as the transaction is complete as soon as you have paid for and been sent your Will for execution. However, we will keep a digital copy of your Will for as long as you remain a registered user of our Website, until you notify us in writing to delete the digital version of your Will or seven (7) years after you have created your Will using our service. This is in compliance with our obligations under the Data Protection Act 1998.
- In addition to the above, if you have chosen the storage option, you may choose to cancel the service any time before your annual renewal date to avoid being charged an additional year of storage. Because the storage fees are nominal and used primarily to cover the administrative and annual security costs of storing your Will we do not offer a rebate of all or part of the annual storage fee if you cancel before your annual renewal date.
- If you choose to cancel your storage, we will ask you to make a choice between having the Will returned to you, and having us destroy the Will in accordance with best practices under the Data Protection Act of 1998. If you choose to have the Will returned to you there will be a £100 fee charged to cover the cost of administration and secure postage.
- In the future, if we ever decide to cease providing storage services, we will return your Will to you at no charge to the address you provided on registration or as updated by you. We ask that you please make sure you keep your information, especially your postal address, current by logging in and updating your account whenever there are changes.
How someone other than yourself needs to request your stored Will:
- If you have your fully executed Will stored with us when you pass away your appointed executor will need to be able to get the Will from us. In doing so we must balance your privacy and security alongside your executor’s need to deal with your estate during what is likely to be a very difficult time. So the following process is what we will require in order for someone, other than yourself, to collect your original executed Will from storage.
- As a part of the process of creating your Will you are going to be asked to appoint an executor or co-executors. These will be the only people who will be able to request your Will without going through a Probate Court process to request it from us. It is important that you let your executor(s) know where to go to get your Will and what the process is to get your Will if it is ever needed. If you update your Will at any time and change executor(s) then the previously named executor(s) will no longer be permitted to request the Will.
- The executor will need to obtain a copy of the official Death Certificate. The Certificate and a copy of a valid photo ID must then be sent to us to confirm their identity and the need for the original executed Will for probate proceedings.
- If you have appointed co-executors who are able to act independently then either can request the Will. We will not prioritise one over the other. Ideally, we would prefer if both executors make the request to avoid any cause for argument but, barring that, it will be the first executor to make a request who will be sent the original executed Will.
- If you have appointed co-executors who must act together, then both executors will be required to send photo ID as well as a joint statement, signed by both executors, directing us as to where the original executed Will should be sent.
- If the executor(s) are no longer available to serve, or are unwilling to do so, then the person or persons taking responsibility for your estate will need to obtain an order from the Probate Court to request the release of your Will.
- We strongly recommend that your executor(s) seek legal advice from a qualified probate expert if they are unfamiliar with the probate process, as it can be confusing and overwhelming. Having a Will to work from can dramatically decrease the difficulty of the process.
NOTICE – What follows is really important legal language which affects your rights.
Privacy and Data Protection:
- The Data Protection Act 1998 requires us to advise you that your particulars are held on our database. We may, from time to time, use these details to send you information which we think might be of interest to you, or for the legitimate needs of our business and to comply with legal and regulatory requirements. Except where we are legally obligated to do so you may request your information not be used or shared in any manner.
- As we are primarily a web-based service we know that the ability to access our site is critical. We will endeavour to ensure our Website is accessible as reliably as possible, 24 hours a day, 365 days a year (366 for leap years of course).
- There may be times when the site is temporarily inaccessible due to system failure, maintenance or repairs. We will do our best to limit these disruptions and, whenever possible, give you advance notice.
Links to Third Party Sites:
- This site may contain links to other websites. We make no representations or endorsements and accept no responsibility for the content or use of any such external website. You acknowledge that you bear all risks associated with access to and use of content provided on third party sites.
- The website and all materials provided on the site are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we expressly disclaim all warranties of any kind whether express or implied. We make no warranty that:
- The website or materials will meet your requirements
- The website or the materials will be available on an uninterrupted, timely, secure, or error-free basis
- The results that may be obtained from the use of the site, or any materials offered through the site, will be accurate or reliable
- The quality of the products, services, information, or other material purchased by you through the site or in reliance on the materials will meet your expectation.
- Any materials obtained through the use of the site is done at your own discretion and at your own risk. We shall have no responsibility for any damage to your computer system/mobile device or loss of data that results from the download of any content, materials, information or software.
Limitation & non-reliance
- You accept that the limitations of liability in these conditions are reasonable and acknowledge that we would not have otherwise been able or willing to make available these services except with these limitations.
- We emphasise that we are not providing legal advice on the preparation of any document. In the event that you do feel you need to seek legal advice, you may request that we provide you with a referral to a qualified professional and we shall provide such referral where available.
- If any part of these Terms and Conditions are deemed unlawful, invalid or void the remainder of the terms will remain in full force and effect as if that portion was not a part of them.
- These Terms and Conditions shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction to deal with any disputes.