Information about our use of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (if you consent to us using cookies). Cookies contain information that is transferred to your computer’s hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. Our cookies help us to:

  • Make our website work smoothly as you would expect
  • Save you having to log in every time you visit the site
  • Remember your settings during and between visits
  • Offer you content
  • Improve the speed and security of the site
  • Allow you to share pages easily across social media networks
  • Continuously improve our website
  • Make our marketing more efficient

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pass data to advertising networks
  • Pay any sales commission
Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are consenting to this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website function cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering if you have accepted any Terms and Conditions
  • Allowing you to contact us via our site
  • Tailoring content to your needs

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following that use cookies:

  • Google

Disabling these cookies will likely break the functions offered by these third parties.

Social website cookies

So you can easily “like” or share our content on social media we have included links to our social media channels. Cookies are set by:

  • Facebook
  • Twitter
  • LinkedIn

The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend of the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieNamePurposeMore information
Google Analytics_utma, _utmb, _utmc, _utmz, _utmt, NIDTracking the path of visitors through the website and identifying returning visitors. Statistics derived from this information help us identify how well certain pages and aspects of the site perform and where we can make improvements to help visitors access the information they need more quickly and with less hassle.Google.com
DoubleClicktest_cookieGenerated by double-click floodlight tags. Holds Check For Permission value.Doubleclick.com
Livechatinc.com_livechatLivechat supportLivechatinc.com
Stripe.comCid, stripe_orig_props, stripe.csrfStripe secure online payment facilityStripe.com
Hubspot_hssc, _hssrc, _hstcWebsite analytics – targetingHubspot.com

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Except for essential cookies, all cookies will expire after 10 years. By using our website, you consent to our use of cookies as described above.